I Cannot Sign In
Password, MFA and account problems at sign-in.
Work through the cases below in order.
1. Wrong Email or Password
Use Forgot password? on the sign-in page. You receive an email with a reset link. Make sure you are signing in to the right environment: production (pei.qiibee.com) and sandbox (pei-sandbox.qiibee.com) have separate accounts.
2. Email Not Verified
If you never completed the verification step, sign up again with the same address and enter the code. See I Did Not Receive My Verification Code.
3. Lost Access to Your Authenticator App
MFA codes cannot be bypassed. Contact support; we will verify your identity and help you regain access.
4. Signed In but No Company Shown
Your account is not yet linked to a company. Either complete company setup, or ask a colleague to invite you via Team Members using the email you signed up with.
5. Company Suspended
If your company account has been suspended you will see a notice at sign-in. Contact support for details.
Need help? Submit a support ticket or email pei@qiibee.com.