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Understanding the Account Approval Process (1–2 Business Days)

After completing your account and company setup, your qiibee Points Exchange Infrastructure (PEI) profile enters a short verification and approval process.

This step ensures that all buyers and sellers on the network are legitimate and meet the platform requirements for secure partnerships.

 

This article explains:

  • What the approval process checks

  • What you need to provide

  • How long approval takes

  • Why accounts may take longer

  • How to monitor your approval status

  • What to do if your approval is delayed

1. Why Approval Is Required

The PEI connects businesses operating loyalty programs and issuing points/miles. To keep the network safe and compliant, every new account undergoes a brief review.

 

The goal is to:

  • Verify legal company information

  • Validate identity and contact details

  • Confirm loyalty program ownership (for Sellers)

  • Prevent fraudulent loyalty point activity

  • Ensure all participants follow program and marketplace rules

This process protects you and all partners on the network.

2. How Long Approval Takes

Account approvals typically take: 1–2 business days. However, approval may take slightly longer if required documents are incomplete or unclear.

🧩 3. What the PEI Team Reviews

Depending on whether you registered as a Buyer, Seller, or Buyer & Seller, the PEI operations team will verify:

For Buyers

  • Company legal name and registration

  • Website and public presence

  • Role selection (Buyer / Buyer & Seller)

  • Billing information

  • Accuracy of business details

For Sellers

(Sellers undergo an additional program-level review.)

The team checks:

  • Loyalty program name and point unit (e.g., miles, points)

  • Member count bracket

  • Marketplace visibility settings

  • Program description & geographic regions

  • Uploaded logo & brand assets

  • Configuration of partnership request template

  • Any mandatory requirements or KO criteria

  • Capability selections (Earn / Burn / Convert)

    → These determine how buyers interact with your program.

🔎 4. How to Check Your Approval Status

After completing onboarding, you will land on a screen showing your current status, for example:

  • Pending Approval

  • Under Review

  • Action Required (if some information is missing)

  • Approved

  • Rejected (usually due to incomplete or incorrect information)

 

You will also receive email notifications for status updates. Once approved, you will see the “Go to Dashboard” button and gain full access to the dashboard.

5. Reasons Approval May Take Longer

If your account takes more than 2 business days, it is usually because:

 

Missing or unclear company details

  • Wrong URL

  • Incorrect or incomplete legal name

  • Missing registration/tax number

 

Mismatch between company details & website

  • Website not active

  • Inconsistent branding or business data

 

Loyalty program details unclear (Sellers)

  • Program name does not match legal documents

  • Incorrect member count

  • Missing brand assets

  • Unclear or incomplete program description

 

Uploaded files cannot be verified

  • Blurry logo

  • Invalid file types

  • Incorrect marketing materials

 

Program visibility set to hidden

  • Hidden sellers cannot be contacted by buyers; reviewers may request confirmation

If something is missing, you’ll receive an email with instructions.

6. How to Speed Up Approval

To avoid delays, make sure:

  • Your website URL matches your company name

  • Your logo is high-resolution

  • Loyalty program details match your public information

  • Your marketplace visibility selection is intentional

  • All required onboarding fields are completed

  • Mandatory agreements/documents are properly uploaded

  • Contact information uses a corporate email address (not Gmail/Outlook)

Sellers: Ensure your partnership request template is clear and complete.

7. What to Do if Your Account Is Still Pending

If more than 2 business days have passed:

  1. Check your inbox for a message from the PEI support team

  2. Log in to verify if any fields were flagged as incomplete

  3. Submit a ticket via the Support Portal under:

    “Account / Access Issue”

  4. Include:

    • Your company name

    • Registration email

    • Any relevant onboarding screenshots

     

The team will review and help finalize your setup.

Once You’re Approved

You can immediately:

  • Access your dashboard

  • Create API keys

  • Explore partners in the marketplace

  • Start receiving/sending partnership requests

  • Manage your loyalty program (Sellers)

You’re officially part of the Points Exchange Infrastructure!