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Reporting a Bug

Help us reproduce and fix a problem quickly.

A good bug report lets us reproduce the problem on the first try. Send it as a support ticket or to pei@qiibee.com.

1. Describe the Steps

  1. Where you were (dashboard page, API endpoint, portal URL)
  2. What you did, step by step
  3. What you expected
  4. What happened instead

2. Add Details

  • Environment: production or sandbox
  • Date and time, with time zone
  • IDs: transaction, request, invoice
  • For API issues: the endpoint, the HTTP status code and the response body (remove credentials)
  • For dashboard issues: browser and a screenshot

3. Severity

Tell us if customers are affected right now (rewards failing, portal down) so we can prioritise. Suspected security issues: email pei@qiibee.com with "Security" in the subject line and do not post details publicly.

Need help? Submit a support ticket or email pei@qiibee.com.