Invoices, Payment and Activation
How PEI invoices are paid and when your package or top-up becomes active.
PEI works on a prepaid basis. Packages and top-ups are activated when your payment is confirmed. This article explains how invoices are issued and paid.
1. How Invoices Are Issued
When you select a package or request a top-up, PEI creates an invoice and sends it to the billing email of your company. The invoice is hosted by our payment provider and can be opened from the email or from your billing portal.
2. Payment Methods
- Card – payment is confirmed immediately.
- Bank transfer – the invoice shows the bank details and a reference. Confirmation typically takes 1–3 business days after you send the transfer.
Always use the reference shown on the invoice so the payment can be matched automatically.
3. Activation
- Your package or top-up activates automatically as soon as the payment is confirmed. No manual step is required.
- Your dashboard reflects the new balance immediately after activation.
- For the first package, a 30-day integration period starts on activation, before the annual billing cycle begins.
4. Renewals
Annual packages renew at the end of each billing cycle. You receive the renewal invoice ahead of time to the billing email on file. Keep your billing details current in the billing portal.
5. If Your Payment Is Not Reflected
Bank transfers take up to 3 business days. If your dashboard still shows the invoice as open after that, see I Paid but My Dashboard Is Still Locked.
Need help? Submit a support ticket or email pei@qiibee.com.