I Paid but My Dashboard Is Still Locked
Your invoice is paid but the package or top-up is not active.
Packages and top-ups activate automatically when the payment is confirmed. If your dashboard has not updated, check the following.
1. Payment Method and Timing
- Card – activation is immediate. If it is not, refresh your dashboard and check the invoice status in the billing portal.
- Bank transfer – confirmation takes 1–3 business days after the transfer is sent. Weekends and bank holidays add time.
2. Payment Reference
Transfers without the reference shown on the invoice cannot be matched automatically. Check the reference on your bank statement.
3. Invoice Status
Open the billing portal. If the invoice shows as paid but the dashboard is still locked, contact support. If it shows as open after 3 business days, the transfer has not arrived or could not be matched.
4. Contact Support
Include the invoice number, payment date, amount and the reference you used. Do not send bank account numbers or card details.
Need help? Submit a support ticket or email pei@qiibee.com.