How to Contact Support
The fastest ways to reach the PEI team and what to include.
You can reach the PEI team in two ways. Both land in the same queue.
1. Support Ticket
Click Submit a Support Ticket at the top of this help center. You sign in once and can then track all your tickets and replies in one place.
2. Email
Write to pei@qiibee.com. A ticket is created automatically and you receive replies by email.
3. What to Include
- Your company name as shown in PEI
- Which environment: production or sandbox
- What you tried to do and what happened instead
- IDs where relevant: transaction ID, invoice number, partnership
- Screenshots or error messages
Never send passwords, full API keys or card details. If you need to share a key for debugging, share only its name or the first characters.
4. Before You Write
Search this knowledge base; most questions about setup, payments and integration are answered here. The Troubleshooting section covers the most frequent issues.
Need help? Submit a support ticket or email pei@qiibee.com.