---
title: How the Marketplace Works
description: How Buyers discover Sellers in the PEI Marketplace, what a partnership request contains, and what each partnership status means.
---

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2. [General](https://support.qiibee.com/general?hsLang=en)

# How the Marketplace Works

## Discover Sellers, send partnership requests and track their status.

The [Marketplace](https://pei.qiibee.com/marketplace/available) is where Buyers discover loyalty programs and where Sellers receive partnership requests. It is the starting point of every partnership on PEI.

This article explains:

- What you see in the Marketplace
- What a partnership request contains
- What happens after you send it
- What each status means

### 1. What You See

Buyers see all approved Sellers that have chosen to be listed. Each Seller profile shows:

- Program description, logo and regions
- Supported capabilities (Earn, Spend, Convert)
- Transaction limits per transaction
- The information the Seller needs about your customers (e.g. account number format)
- The Seller's partnership requirements, agreements and questions

### 2. Sending a Partnership Request

1. Open the Seller profile and click **Request Partnership**.
2. Select the capabilities you want to use.
3. Accept the Seller's agreements.
4. Answer the Seller's questions.
5. Click **Send Request**.

The Seller is notified and reviews your company profile and answers.

### 3. Partnership Statuses

- **Pending** – sent, awaiting the Seller's decision
- **Active** – approved; you can select a package, access Partner Resources and start transacting
- **Declined** – the Seller declined; the reason is shown in your dashboard
- **Suspended** – temporarily paused; transactions are on hold
- **Terminated** – ended permanently

Approval activates the partnership immediately. To start rewarding customers you then select a package (see [How Packages Work](https://support.qiibee.com/how-packages-work?hsLang=en)).

### 4. If Your Request Is Declined

Review the reason shown in the dashboard. If you believe the decision was based on incomplete information, contact support and we will help you follow up. See [My Partnership Request Was Declined](https://support.qiibee.com/my-partnership-request-was-declined?hsLang=en).

Need help? [Submit a support ticket](https://support.qiibee.com/customer-portal?hsLang=en) or email [pei@qiibee.com](mailto:pei@qiibee.com).

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